🎓 Frequently Asked Questions (FAQ)
📘 Courses & Learning
A: Once your payment is completed, your course will unlock automatically. You can start learning immediately under “My Account → My Courses.”
A: Yes. Our platform fully supports all devices — desktop, tablet, and mobile — with synced progress and video playback.
A: Your learning progress is saved automatically. When you log back in, you can continue exactly where you left off.
💳 Payment & Subscription
A: We accept credit/debit cards, FPX online banking, and selected e-wallets such as TnG and GrabPay.
A: For membership or subscription-based courses, payments renew automatically. You can cancel auto-renewal anytime under “My Account → Orders.”
A: Please make sure your card or e-wallet has sufficient balance and is valid. If the issue persists, contact our support team at support@yourdomain.com
👤 Account & Login
A: Go to the Forgot Password page and enter your registered email. You’ll receive a password reset link.
A: Yes. After logging in, go to “My Account → Account Details” to update your information or profile picture.
🏆 Certificates & Progress
A: Some courses include certificates that are automatically issued upon completion. You can view or download them under “My Account → Certificates.”
A: Go to “My Account → My Courses.” Each course shows your completion percentage and unlocked lessons.
📞 Technical Support & Contact
A: Please check your internet connection and try using Chrome or Safari. If the problem continues, contact our support team.
A: You can email us at support@yourdomain.com or submit a request via the Contact Us form at the bottom of our website.